TAC Support

The FAE Telecom Technical Assistance Center (TAC) Program is designed to provide a range of support options to customers allowing FAE Telecom to provide the best possible support and professional services for critical networking services with the goal to deliver first class support, problem resolution quickly to issues encountered by its support contract customers.

FAE Telecom recognizes that any network “downtime” is disruptive to customers. When these inevitable outages arise FAE Telecom’s TAC is able to help you recover in the shortest time frame possible.

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Carrier TDM Services Replacement

Utilities and pipeline industries have relied on 4 wire analog circuits leased from the carriers to transport Supervisory, Control, and Data Acquisition (SCADA) information to and from remote terminals/substations (RTU) and provide the infrastructure for Pilot Wire protection for decades. These services offered an effective low cost, low bandwidth transport medium to enable basic monitoring services.

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NERC’s Critical Infrastructure Protection (CIP) directives are designed to ensure that utilities have systems, procedures and practices in place that will protect and deter potential threats to utility facilities, substations, and control centers that if rendered inoperable or severely damaged could result in widespread instability, uncontrolled separation, or cascading failures within an interconnection.

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Network Simulation Tool (MIMIC)

Managing a telecoms network in a critical infrastructure environment is a very demanding task and as NERC and FERC enhance and extend the CIP requirements this task will only get more difficult.

FAE Telecom’s Network Simulation Tool called MIMIC is a suite of SNMP based network simulation tools designed to provide a “Network in a Box”, enabling an entire network to be recreated on a single PC.

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